How Remodelers Can Fix Culture and Boost Morale

In this episode of Remodelers On The Rise, Chris Howlett of Diamond Hill Builders shares how he took action to build team culture by creating the Ultimate Building Experience (UBE). With clear expectations, team-driven values, and a simple reward system, Chris saw a complete shift in morale, communication, and team unity. If you’re a remodeler looking for practical ways to improve your company culture, this episode is a must-listen.

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Takeaways

Humility is crucial in leadership.
Company culture can significantly impact employee performance.
Identifying problems is the first step to finding solutions.
Creating a positive work environment enhances teamwork.
Clear expectations are essential for employee engagement.
Exceptional customer experience starts with a motivated team.
Recognition and rewards can transform workplace dynamics.
Team bonding leads to improved communication and collaboration.
A positive culture attracts talent and improves retention.
Investing in employee satisfaction pays off in productivity.

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Chapters

00:00 The Importance of Humility
02:02 Introducing Chris Howlett and Diamond Hill Builders
04:01 Identifying Company Culture Challenges
05:57 Creating the Ultimate Building Experience (UBE)
09:43 Core Values and Expectations of UBE
12:03 Exceptional Customer Experience
16:54 Implementing the UBE Award System
22:32 The Impact of UBE on Team Dynamics
30:09 Transforming Negativity into Positivity
36:52 Creating a Career, Not Just a Job