Building a Client-First Remodeling Business
In this episode of Remodelers on the Rise, Kyle chats with Audra Gossage, a remodeler who shares how her team builds trust with trade partners, prioritizes communication, and creates a client-first remodeling experience from start to finish. From clear process documentation to empowering clients with good design and honest pricing, you’ll hear how Audra leads her business with both intention and care. If you want to run a business that clients love and trade partners rave about, this conversation is for you.
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Takeaways
Remodeler's Autopilot helps maintain client relationships.
Building trust with trade partners is essential for business success.
Technology like Builder Trend can streamline operations.
Job costing is crucial for understanding project profitability.
Separating client deposits from operating funds is vital.
Hiring the right team members is key to business growth.
Using DISC profiling can improve hiring decisions.
Transparency in pricing builds trust with clients.
A focus on client experience can set a business apart.
Effective communication reduces client inquiries and enhances satisfaction.
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Chapters
00:00 Introduction and Background
03:43 Audra's Journey into Remodeling
08:26 The Evolution of LTD Builders
11:28 Building Relationships with Trade Partners
19:12 Embracing Technology in Business
23:46 Financial Management Insights
28:47 People and Sales Strategies
28:55 Fortune Favors the Bold
31:45 Building a Strong Team
41:58 Sales Strategies in Construction
50:12 Client Experience as a Competitive Advantage
